Refund policy

Contact our customer service at senatinam@gmail.com with questions or concerns. Will receive a reply within 1-3 Business Days. If Senati Skin & Hair Products is contacted through social media, the customer is NOT guaranteed a timely response.

If customer receives incorrect item (Photo Proof MUST be provided by email), customer is entitled to FULL REFUND once return of incorrect item is initiated.  Senati Skin & Hair Products  will pay for return shipping.

If customer decides to return item for reasons other than above, customer is entitled to FULL REFUND once  the item is  returned.  Customer is responsible for return shipping cost. If product is returned in an unacceptable condition (damaged, leaked, or spilled) or lost during return shipping, NO refund will be issued.

Customer may be entitled to a full/ partial refund if product arrives damaged, spilled, or leaked. (Photo Proof MUST be provided by email). This is left to the discretion of Senati Skin & Hair Natural Products on a case by case basis to determine whether carrier or Senati is at fault.

Customer is NOT entitled to a full refund of The Original Hair Butter if it arrives melted due to disclaimer stated in product description. (Melted products are not common, but can occur in warm environments)

Customer is entitled to a full refund if they wish to cancel order BEFORE product has been shipped.

If customer wishes to cancel order AFTER product has been shipped, a full refund will be issued only if item is returned in ACCEPTABLE condition. If product is returned in an unacceptable condition (damaged, leaked, or spilled) or lost during return shipping, NO refund will be issued.

Senati Skin & Hair natural Products is NOT Responsible for stolen or missing items/packages. Customer should file a claim with carrier. Customer is advised to contact carrier for shipment and delivery issues BEFORE contacting customer service. We will work with customer on a case by case basis to determine if a refund (full or partial) is applicable. 

Customer is entitled to full refund at anytime if the mistake is ours.